1. INTRODUCTION
1.1 PURPOSE OF POLICY
This Privacy Policy applies to products and services owned and operated by Arqam Information Technology .
We are committed to respecting the privacy rights of our customers and users of our company website www.arqaam.sa and any affiliated sites, services, plugins, extensions, widgets, mobile applications, and software made available by the Arqam team.
We created this Privacy Policy to give you confidence as you visit and use our Services and to demonstrate our commitment to fair information practices and the protection of user data privacy.
When using any of Arqam’s Services, you consent to the collection, storage, manipulation, transfer, disclosure, and use of your information as described in this Privacy Policy. The use of information collected through our services shall be limited to the purpose of providing the service for which the Customer has engaged Arqam’s services.
Arqam Information Technology is committed to protecting the privacy of your information. This Privacy Statement describes our privacy practices.
1.2 Websites Covered
This Privacy Statement covers the information practices of websites that link to this Privacy Statement: www.arqaam.sa (collectively referred to as the “Company Website”).
Company websites may contain links to other websites. Arqam is not responsible for the information practices or the content of such websites. We encourage you to review the privacy statements of those websites to understand their information practices.
2. INFORMATION COLLECTED
Arqam offers a variety of applications and services (collectively referred to as the “Services”). We collect information from individuals who visit our websites (“Visitors”) and individuals who register to use our Services (“Customers”).
When expressing an interest in obtaining additional information about the Services or registering to use them, Arqam requires you to provide personal contact information such as name, company name, address, phone number, and email address (“Required Information”).
When purchasing Services, Arqam may require financial and billing details (“Financial Information”), and may request additional data such as company revenues, employee count, or industry (“Optional Information”).
Collectively, this information is referred to as “Data About Arqam Customers.”
We may also collect information through cookies and other standard information-gathering tools (“Web Site Navigational Information”) including browser type, IP address, and pages visited.
Additionally, for Arqam mobile applications, we may collect:
Mobile Device Token – to send notifications about offers or service updates.
Domain URL – to validate license usage against the customer’s domain.
3. USE OF INFORMATION COLLECTED
Arqam uses the collected data for purposes including:
To provide and maintain our Services.
To notify you about changes or updates.
To allow participation in interactive features.
To provide customer support.
To detect, prevent, and address technical issues.
To monitor service usage.
To invite you to product demos, webinars, or updates related to our technology.
Arqam may use this data to perform requested services, send marketing communications, or inform you of new offers and partnerships.
We do not sell, rent, or trade customer data with third parties for promotional use.
Credit card or payment data is used only for processing authorized transactions.
4. WEB SITE NAVIGATIONAL INFORMATION
4.1 Cookies
Arqam uses session and persistent cookies to make your experience more efficient. These cookies help identify browsers, manage sessions, and store minimal encrypted identifiers.
You may disable cookies in your browser, but some service features may not function properly.
4.2 IP Addresses
We collect IP addresses to monitor regional usage trends and enhance security features such as identity confirmation and IP-based access restrictions.
4.3 Third-Party Cookies
Arqam may engage third-party analytics or advertising networks to measure traffic or ad performance. These partners do not receive personally identifiable information from us.
5. PUBLIC FORUMS, REFERRALS, AND TESTIMONIALS
If you choose to submit information on public forums, referrals, or testimonials on Arqam’s website, that information may be visible to others.
We only publish testimonials with explicit customer consent.
6. SHARING OF INFORMATION COLLECTED
Arqam may share data with service providers for legitimate operational purposes such as marketing support, analytics, or payment processing.
We may also engage in joint marketing or partnerships, and data sharing in such cases will comply with partner privacy policies.
Arqam reserves the right to disclose information if required by law or legal process.
7. INTERNATIONAL DATA TRANSFER
To support global operations, Arqam may transfer data across regions, ensuring compliance with applicable data protection regulations.
8. COMMUNICATIONS PREFERENCES
You can manage your communication preferences by clicking “unsubscribe” links in marketing emails or by contacting us at support@arqaam.sa.
Transactional emails related to your account cannot be opted out of.
9. CORRECTING AND UPDATING YOUR INFORMATION
Customers can update their information by logging into www.arqaam.sa and editing their profile or organization details.
Requests for data deletion or updates can also be submitted via email to support@arqaam.sa.
10. CUSTOMER DATA
Customer Data submitted to Arqam’s Services will not be accessed or shared except as required to provide the service, resolve issues, or comply with legal obligations.
11. SECURITY
Arqam uses strong encryption (SSL/TLS), secure hosting, firewalls, and access controls to protect Customer Data from unauthorized access.
Customers are responsible for maintaining the confidentiality of their login credentials.
12. CHANGES TO THIS PRIVACY STATEMENT
Arqam reserves the right to modify this Privacy Policy at any time.
We will post any material changes on our website at least 30 days prior to them taking effect.
13. CONTACTING US
Questions regarding this Privacy Statement or Arqam’s data practices should be directed to:
📧 info@arqaam.sa
🌐 www.arqaam.sa
