Cloud Call Center

With modern cloud call center technology, companies can innovate and improve services, strengthen customer relationships, and expand their reach. This helps in:

Offering unique services.
Reaching new customer segments.
Enhancing customer communication.

Features and Benefits

Discover how our advanced features and seamless integration with various systems can boost your operational efficiency and enhance your customer experience.

Integrated Cloud System

Make both inbound and outbound calls from any location via the internet with seamless connectivity and flexibility.

Interactive Voice Response (IVR)

Set up voice messages for welcoming, business hours, and promotional content.

Queue Management

Control how calls are received and distributed to ensure faster and more effective service.

Detailed and Live Reports

Listen to recorded calls, generate reports in various formats, and interact with employees in real time.

Internal Calls

Make internal calls between departments and branches at no extra cost and with excellent quality.

System Integration

Connect with multiple systems and platforms, including SMS, CRM, and appointment management systems.

Unified Number

A single phone number boosts professionalism, enhances customer trust, and simplifies communication across all channels efficiently.

Welcome Message and Auto-Reply

Create customized welcome messages and automatic responses to guide customers and reduce wait times

Call Recording

Automatically record calls for service quality monitoring, performance analysis, training, and regulatory compliance.

Live Monitoring and Real-Time Reports

The Arqam Cloud Call Center system allows you to track your customer service operations precisely and instantly through a detailed monitoring screen for all call center activities.

Monitor incoming and waiting calls

Listen to live calls

Full control over ongoing calls (hold, end, transfer)

View the current status of each employee (available, busy, in a meeting, on a call, on a break, etc.)

A Professional Call Center Tailored to Your Business!

We offer a comprehensive call center solution to help you communicate with your clients efficiently and professionally, including:

Creating and sending quotes

88%

Customization according to your needs

86%

Live monitoring screen

90%

Integration with CRM and ERP systems

90%

Accessible via computer and mobile

82%

Detailed reports on call center and customer service performance

86%

Elevate Your Customer Service!

Use our cloud call center to enhance communication, improve service quality, and expand your business with advanced solutions for effective team management and better customer experience.

VoIP Products

Video Conference

Headsets

Interactive Display

Request Demo

VoIP Products

Video Conference

Headsets

Interactive Display

Request Demo

VoIP Products

Video Conference

Headsets

Interactive Display

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