Cloud Call Center Solutions

Cloud Call Center

Utilizing contemporary cloud call center technology enables businesses to enhance and innovate their services, build stronger customer connections, and broaden their market presence. This contributes to:

Offering unique services.
Reaching new customer segments.
Enhancing customer communication.

Features and Benefits

Learn how our advanced features and easy integration with different systems can improve your efficiency and customer experience.

Integrated Cloud System

Make both inbound and outbound calls from any location via the internet with seamless connectivity and flexibility.

Interactive Voice Response (IVR)

Set up voice messages for welcoming, business hours, and promotional content.

Queue Management

Control how calls are received and distributed to ensure faster and more effective service.

Detailed and Live Reports

Listen to recorded calls, generate reports in various formats, and interact with employees in real-time.

Internal Calls

Make internal calls between departments and branches at no additional cost, with outstanding call quality.

System Integration

Connect with multiple systems and platforms, including SMS, CRM, and appointment management systems.

Unified Number

A single phone number boosts professionalism, enhances customer trust, and simplifies communication across all channels efficiently.

Welcome Message and Auto-Reply

Create customized welcome messages and automatic responses to guide customers and reduce wait times

Call Recording

Automatically record calls to monitor service quality, analyze performance, support training, and ensure regulatory compliance.

Live Monitoring and Real-Time Reports

Arqaam’s Cloud Call Center system lets you track customer service operations in real time. It has a complete monitoring dashboard that shows all call center activities.

Monitor incoming and waiting calls

Monitor live calls in real time

Full control over ongoing calls (hold, end, transfer)

View the current status of each employee (available, busy, in a meeting, on a call, on a break, etc.)

A Professional Cloud Call Center Tailored to Your Business!

We offer a comprehensive call center solution to help you communicate with your clients efficiently and professionally, including:

Creating and sending quotes

88%

Customization according to your needs

86%

Live monitoring screen

90%

Integration with CRM and ERP systems

90%

Accessible via computer and mobile

82%

Detailed reports on call center and customer service performance

86%

Elevate Your Customer Service!

Use our cloud call center to improve communication and service quality. Grow your business with smart solutions for better team management and a great customer experience.

VoIP Products

Video Conference

Headsets

Interactive Display

Request Demo

VoIP Products

Video Conference

Headsets

Interactive Display

Request Demo

VoIP Products

Video Conference

Headsets

Interactive Display

Request Demo

Cloud Call Center Solutions